If you have trouble using the iTunes Store

If you’re unable to browse, sign in to, or buy music from the iTunes Store, check the following:

  • If you see a message that your computer can’t connect to the iTunes Store, click another item (Podcasts, for example) and then click iTunes Store again. If it still doesn’t connect, make sure there’s nothing wrong with your Internet connection; open your web browser and visit a different website, or choose Help > Run Diagnostics. If your Internet connection is OK, there may be a problem with the iTunes Store. Try visiting the store again later.

  • Make sure that your computer’s date, time, and time zone are set correctly in the Date & Time control panel.

  • Make sure your iTunes Store account information is accurate and that you don’t need to correct a problem with a previous purchase. Sign in to the iTunes Store and then click Account. To verify your account information, click Edit Account Info and Edit Billing Info.

  • If you see an error message when trying to sign in or use the iTunes Store, there may be a conflict with other software you have installed, or you may need to check some of your computer’s settings. For more information, click the link below to go to an article on the Apple Support website.

  • If you’re having trouble signing in to the store using your AOL account, your AOL account might not work on the iTunes Store in your country. Only U.S. and U.K. customers can sign in using their AOL accounts.

  • Make sure the iTunes Store is available in your country. For more information, visit the iTunes website.

  • If you can’t find the song or album you’re looking for, it might not be available for sale. Visit the Request Music page (click the link below) and then visit the iTunes Store at a later date to see if the song or album is available.

If you’re still having trouble using the iTunes Store, visit the iTunes Store support page.


iTunes for Windows: Possible iTunes Store errors

iTunes Support website

Request Music website

iTunes Store Support website

If you have trouble using the iTunes Store