If iTunes isn’t recognizing audio CDs or if you’re having trouble importing songs, check the following:

• If iTunes doesn’t recognize an audio CD (it doesn’t appear in the iTunes window), quit iTunes, then open it again by double-clicking the application icon in the iTunes folder in the Program Files folder on your hard disk. Do not open it using the iTunes shortcut on your desktop. If iTunes now recognizes the CD, delete the iTunes shortcut and create a new one.

• Choose Edit > Preferences and click Import Settings. If the “Use error correction when reading Audio CDs” checkbox is not selected, select it. If it’s already selected, deselect it.

• If you’re having trouble importing songs, make sure you check your computer or drive manufacturer’s site for firmware updates and install any that are appropriate for your computer and CD or DVD drive.

• Make sure you have the latest software updates for Windows or your CD or DVD drive. Check the Windows website and your computer or drive manufacturer’s site for updates. Also make sure you have the latest drivers for your video and sound cards.

• If you have more than one CD or DVD drive, try using iTunes with each drive.

• To see if iTunes can find any problems with your CD drive, choose Help > Run CD Diagnostics and choose DVD/CD Diagnostics. For help with understanding the diagnostics results and other CD troubleshooting information, see the following article on the Apple Support website:

• Optical Drive Diagnostics & Troubleshooting

• If it’s taking a long time to import a song (more than 10 minutes) from an audio CD, the CD may be dirty or scratched. Try cleaning the CD with a soft, lint-free cloth, and then importing the songs again.